Shipping & Returns - Howard's Jewelry Center
Shipping
Timing and General Shipping Info
We ship purchases within 7 business days (Monday-Friday) of purchase date, via FedEx. During holidays (Valentine’s Day, Mother’s Day, Hanukkah, Christmas) we make every effort to ensure your package arrives before the holiday. Please contact us at customercare@howardsjewelrycenter.com if you need expedited shipping to see if it’s available. Additional fees will be required for any expedited shipping.
Extra shipping time will be required for any item that is sized, or that requires customization, such as engraving. We will contact you on an individual basis to discuss the additional time needed per the scope of work requested. Please feel free to contact us for any details -- our shipping department hours are Monday–Friday, 10am – 3pm.
At this time we are not able to offer Saturday or Sunday delivery, and we only ship within the contiguous United States. We are not able to deliver to PO boxes. Shipping and billing address must match.
Shipping Rates
$10 flat rate for overnight shipping of all purchases
Ohio residents are subject to sales tax, which will be calculated in your shopping cart.
We accept all major credit cards.
Out of Stock Items
If we find that, due to inventory, an item you’ve purchased is no longer in stock, we will notify you immediately and issue a full refund. While we do our best to ensure our website is the most up to date as possible on our inventory selection, due to the nature of constant sales both in store and online, there may be instances when an item is shown as avilable yet has ultimately been sold. We will notify you should this occur.
Return Policy
We offer a 30-day return policy for online purchases from this site.
Return exclusions: we cannot accept returns for items that are sized or altered (such as engraving), worn or damaged. Special orders may be returned at the discretion of Howard’s Jewelry Center.
-Shipping fees are non-returnable and non-refundable
There are 2 ways you can make a return:
Return Option 1:
Return your purchase in person to any of our 3 locations in the greater Cleveland area
To return merchandise to a store, find the location of the Howard's store nearest you here: https://www.howardsjewelrycenter.com/visit-our-stores.html
Be sure to bring your receipt, method of payment used, i.e. credit card — we require this to process your refund — and any other original paperwork into the location of your choice.
Return Option 2:
Ship your return to HJC Website Customer Care
To return your merchandise by shipping it to us, please email HJC customercare@howardsjewelrycenter.com to alert us you will be returning your purchase. We will issue you a Return Authorization number (RA number). Returns will not be accepted without a Return Authorization number.
- Package your return carefully and securely. Include in the box the purchased items, and any original paperwork. You may use the original shipping inner and outer box, and packing materials if possible.
- Write your RA number on the outer shipping box. Please print the number clearly on the front of the package, underneath the shipping label.
- Please choose the shipping carrier of your choice (we strongly recommend Fed Ex), and prepare your shipping label. Ship your return to:
HJC
Website Customer Care
6333 Pearl Road
Parma Heights, Ohio 44130
We recommend that you insure your package through your chosen carrier for the full retail value of your purchase. We also recommend that you get a tracking number for your return. We are not responsible for items that are lost, stolen or damaged during shipping to us, so insurance and careful packing is important.
Once we receive your package, we will contact you within 24 hours of receipt (Monday through Friday) to confirm that we have received your package and have begun processing your return.
Returns will be reviewed and fully processed within 3 business days of receipt (Monday through Friday) by a Howard’s Jewelry Center expert.
Our Return Process
- The returned items will be evaluated to confirm that they are in the original purchase condition, and the merchandise has not been worn, damaged, or customized. The return receipt will be reviewed to ensure it meets the 30 day return policy window.
- Assuming your return meets the requirements above, a refund in the amount of the original purchase price, less shipping fees, will be issued to the form of payment used at point of purchase.
- If the return was a gift, Howard’s Jewelry Center will issue a Howard’s Jewelry Center Gift Card in the amount of the original purchase price, less shipping fees.
Non-returnable items
-Sized or altered items (includes engraving), or items that show signs of wear or damage are non-returnable and non-refundamble
-Shipping fees are non-returnable and non-refundable
Special orders may be returned at the discretion of Howard’s Jewelry Center.
Ring Sizing
Howard’s Jewelry Center will size your ring to one full size (larger or smaller) free of charge when you purchase it. Additional size requests can be accommodated if available at an additional fee. Please contact customercare@howardsjewelrycenter.com for any sizing needs or requests.
Occasionally the design or material of a ring may make it difficult to resize. Or the ring may need to be sent to the manufacturer for the work to be done. We will alert you if there are issues or additional time requirements with the requested scope of work.
Please note that sized rings are not returnable for credit, so we recommend stopping in to our stores to be fit properly before ordering.